Privacy Policy

This privacy notice (Notice) outlines how Eleos World Ltd (Eleos, we, us) handles your personal information when you visit our website and/or use our app (Pikd). It sets out the categories of personal information we collect, the purposes for which we use that personal information and the extent to which we share that personal information.

This Notice covers the following topics:

1. What personal information do we collect?
2. How do we collect your personal information?
3. How we use your personal information?
4. Who we share your personal information with?
5. Your data protection rights
6. Contact us
7. Changes to this Notice

WHAT PERSONAL INFORMATION DO WE COLLECT?

When you use Pikd, access or site, contact us or otherwise use our services, we may collect and process personal information about you.

The personal information we may collect and process may include your:

• Name;
• Age;
• Phone number;
• Postal address;
• Email address;
• Marketing preferences;
• IP address; 
• Location information (latitude and longitude); and
• Cookies information.

We do not collect any sensitive personal information relating to you.

[Non- personal information we may collect about you includes:

• Technical information, browser type and version, browser plug-in types and versions;
• Anonymous information about your device(s). Such information may include language and time zone, device locations.]

Children

Pikd and our related services are aimed at individuals over the age of 18.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

All personal information collected will be received directly from you when you download Pikd, visit our website and/or otherwise use our services. We do not collect any personal information from third party and public sources. 

HOW WE USE YOUR PERSONAL INFORMATION?

We collect your personal information for a number of processing purposes and in line with data protection laws, we will always ensure we have a legal justification/ lawful basis for processing your personal information. 

We have outlined the relevant processing purposes below and have set out the relevant lawful basis that applies to each purpose for which we use your personal information.

Provide services and assistance to you

• Provide you with access to Pikd, related services and assistance when using our services.
• Communicate with you in order to provide our services and assistance.

Lawful basis: (i) our legitimate interests (manage, run and improve Pikd and our services) and (ii) contract performance (to enter into a contract of service with you). 

Send you our newsletter and other promotional updates

• Send you correspondence about promotional updates and other marketing news which may be of interest.

Lawful basis: your explicit consent.

Manage our website and Pikd

• Administer our websites and to troubleshoot, perform data analysis, research,  generate statistics related to our technical systems.
• Conduct training and quality control.

Lawful basis: our legitimate interests (manage, run and improve our website and Pikd).

Satisfy our legal/ regulatory obligations

• Establish, defend or enforce legal claims.
• Comply with relevant legal/ regulatory obligations. 

Lawful basis: (i) our legitimate interests (exercise our legal rights) and (ii) compliance with our legal obligations.

Consent

In some cases, we will need your consent to process your personal information. Where you have given us your consent for us to process your personal information, you are able to withdraw your consent at any time by contacting us at info@pikd.app.

WHO WE SHARE YOUR PERSONAL INFORMATION WITH?

We do not trade, share or sell personal information that you provide to us with third party organisations. We use information internally and may share it with relevant personnel on a need-to know basis.

YOUR DATA PROTECTION RIGHTS

Under data protection laws, you have various rights relating to your personal information, which includes the followings rights most applicable to us:

• Right to access- you have the right to request us for copies of your personal information.
• Right to rectification- you have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete any information you believe is incomplete.
• Right to erasure- you have the right to request that we erase your personal information, in certain circumstances.
• Right to restrict processing- you have the right to request that we restrict the processing of your personal information, in certain circumstances.
• Right to object to processing- you have the right to object to our processing of your personal information. 

If you make a valid request, we have one month to respond to you. If you would like to exercise any of those rights, please contact us at info@pikd.app. Please note that certain conditions and exemptions apply to these rights. However, we will consider and evaluate each rights request we received and will respond in accordance with our legal obligations.

CONTACT US 

If you have any questions about this Notice or our data protection practices, please email us at info@pikd.app.

If you are not satisfied with our use of your personal information, you have the right to complain to the UK data protection regulator, which is the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/ 

CHANGES TO THIS NOTICE

We may revise or amend this Notice from time to time. We will never change our Notice and our practices to make them less protective of personal information collected prior to the effective date of any changes without the consent of affected users. 

This Notice was last updated in April 2024.